When one of the weirs at the Reedy River Step Falls in the heart of downtown Greenville, SC failed on a Friday afternoon, the City of Greenville called Harper’s Environmental Systems Division (ESD). The focal point of tourism in Greenville, the Reedy River Falls flow through downtown Greenville and are lined by bike and walking trails. They are also a backdrop to weddings on the weekend. Within an hour, aplan of action was in place and workers were onsite installing a temporary gate to return the Falls to normal flow. The ESD Team was able to fix the problem within twenty-four hours, limiting the impact to foot and bike traffic, as well as weekend weddings. When the replacement part arrived several weeks later, the Harper Team returned to install the new weir gate.